CTO Care Essentials

CTO Care Comprehensive

Telephone and Online Support: Open, Update, and Track Support Tickets via Email

• All maintenance necessary to keep the phone system in operational order.
• Remotely provide basic Moves, Adds & Changes.
• Assess the security of systems on regular basis and report irregularities
• Troubleshooting and consultation on phone lines, stations and routing.
• Training class for 2 Administrators every 12 months.
• Check systems for OS, patches and Hot fixes that need to be applied.

All support will be provided remotely via computer/phone.

Service provided during regular business hours M-­‐F 9am-­‐5pm

• Business Continuity and Disaster Recovery Consultation
• Complex Configuration and Routing Changes implemented as requested.
• Out of hours support will be provided as available at no additional cost
• Two user classes for up to 12 people are provided each year to familiarize new users.
• Labor warranty on all hardware is extended for the life of the support plan.
• Fulltime system monitoring, automatic updating and regular DB backup.

On-­‐site support visits  as needed.

Includes all services in Essentials plan.